1.What kind of art do you sell? |
Honyang Art Intrnational Ltd. is the China’s leading marketplace for open-edition reproductions -- that is, prints, oil paintings, airbrush, covering a wide range of tastes from classical fine art to popular culture. We also offer a growing collection of original art. In addition, we provide high-quality custom mounting, framing, or wood mounting to enhance your art purchase. We offer a one-stop online shopping experience that lets you acquire art that is as unique as you are. |
2.Does the image on your site accurately represent what I will be sent? |
We will provide you the paintings exactly the same as the website, except you have other requirement. |
3.What if I can't find the print I want? |
If you need help finding an item on our site, please contact our Customer
Experience Team at 86-592-5740960 or via email at sales@cnartists.com. We will be glad to assist you in your search. If the item is not available, we will custom it for you. That is to say we can paint it according to the picture you send to us.
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4.Can I cancel an order after it has been submitted? |
Yes. To cancel an order, have your order number available and contact our Customer Experience Team at 86-592-5740960 or via email at sales@cnartists.com. |
5.What payment options are accepted by cnartists.com? |
We accept Paypal, international money order, personal check, T/T (wire transfer), western union, cash, and L/C is only applied to the total amount over $5000. If a payment is more than $1000, the Paypal is not acceptable. |
6.Is ordering online safe? |
With cnartists.com, ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity. We assure our customers that we are a valid, legal, and trusted corporation. |
7.Do you offer corporate or wholesale discounts? |
We offer discounts to qualified wholesale and corporate customers. Please 86-592-5740960 or via email at sales@cnartists.com for information regarding our corporate account services. |
8.Is my package insured? |
Art.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Experience Team at 86-592-5740960 or via email at sales@cnartists.com |
9.How do I know that my item has shipped? |
After your order has shipped, you should receive an email with a tracking number. If for any reason you do not receive correspondence, you may contact our Customer Experience Team at 86-592-5740960 or via email at sales@cnartists.com |
10.What if I have not yet received my order but it shows that it has shipped? |
Shipping times can vary depending on location and carrier. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Experience Team at 86-592-5740960 or via email at sales@cnartists.com |
11.How long will my delivery take? |
It takes about 3 to 4 weeks to finish your order after we receive your payment. |
12.How can I check the status of my order? |
Please contact our Customer Experience Team at 86-592-5740960 or via email at sales@cnartists.com with your order number and we will gladly assist you. |
13.What is your return policy? |
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment |
14.Will I be billed duties and taxes? |
You may be required to pay duties and taxes to claim your package, depending on your local customs office. Cnartists.com has no control over this, and has no way of determining what your duties and taxes may amount to. We encourage you to contact your local postal service or customs bureau for more specific information. |
15.I have seen cheaper oil paintings offered, could you explain that? |
These stores typically do not offer custom paintings. They sell what they have in stock. These stores bulk order paintings from other sources and then resell them to you. When it's done in bulk order, you will know these paintings are repeatedly produced, mass transferred. The same sizes of same painting were produced hundreds of times. When painters are doing this kind of tedious, repeated work, there is no such thing as sense and enthusiasm. These painters are working like machines (not to say these paintings may be indeed produced by computer-assisted machines). These paintings not only do not have life and soul, they look and feel like plain flat, 2 dimensional object just as prints/posters (which are produced millions of copies by the same machines and cost just dozens of dollars), because no rich oil is applied, no vivid, 3 dimensional object is created. Instead, at cnartists.com, each and every painting is specially hand-painted, with rich oil on canvas, with artists' vivid strokes, with the artists' enjoyment and feel of life. |
16.How long for delivery for frames? |
It takes about 25 to 35 days to arrive the destination with sea transportation. |
17.How about customs documents for clearance for merchandise being sent by sea transit? |
When the merchandise leaves China by ship, our office in China will fax to you a copy of the bill of lading.
And we will send you all the documents by express for your clearance. It is very easy for you to clear the customs. And you can find the phone number of the shipping agent on the documents, so you can contact them for inquiry. And also you can let the shipping agent help you to clear the customs and send the merchandise to your door.
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18.Is there any limit to shipment? |
You can choose any way of transportation you like , but
By air, 45 Kg at least
By sea, 100Kg or 1 cubic meter at least.
And you have to clear the customs yourselves if you choose the two method above.
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